Refund policy

Refund And Cancellation

Please read our “Refund and Cancellation Policy” very carefully. This rules was modified on 1 September 2021.

Refund

  • How many days customers have to ask for a refund?
    • 3 days
  • What are the conditions that must be met to issue a refund?
    • Product must be returned in its original packaging
    • Product isn’t used or damaged
    • Product must have the receipt or proof of purchase
  • Do you issue refunds for items on sale (i.e. discounted)?
    • Yes, items on sale can be refunded
  • Can customers exchange a product with a new one?
    • No
  • How can users contact you for any questions regarding your Return & Refund Policy?
    • By email
    • By phone
    • By whatsapp

  • Cancellation

    • Till what stage of the delivery process can the user initiate cancellation for their order?
      • Before dispatch of the order.
    • Can the customer contact you regarding the cancellation of their order?
      • Yes
    • How can users contact you for any questions regarding your Cancellation Policy?
      • By email
      • By phone
      • By whatsapp